Privacy Policy

BetNova protects your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our online sportsbook platform. By creating an account or using our services, you consent to the practices described in this policy.

Trust is fundamental to our relationship with you. This policy outlines our responsibilities under applicable data protection laws, including the General Data Protection Regulation (GDPR), and explains your rights regarding your personal information.

We collect several types of information to provide our sportsbook services:

• Account Information: Name, date of birth, address, email, phone number, and identity verification documents required for account registration and compliance
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and banking information necessary for processing payments
• Betting Activity: Wagering history, bet selections, account balances, bonus usage, and gaming preferences to enhance your experience
• Technical Information: IP address, device information, browser type, operating system, and connection details collected automatically during your visits
• Communication Records: Customer support interactions, chat logs, emails, and any other correspondence with our team

We may also collect information from third-party sources, including identity verification services, payment processors, and fraud prevention agencies to ensure account security and regulatory compliance.

BetNova uses your personal information for several essential purposes. We process your data to provide our sportsbook services, including account management, processing bets, handling deposits and withdrawals, and delivering customer support. Your information helps us verify your identity, prevent fraud, and comply with anti-money laundering regulations and licensing requirements.

We analyze your betting patterns and preferences to personalize your experience, recommend relevant sporting events, and develop improved features. Marketing communications, including promotional offers and updates about new services, are sent based on your preferences and consent. We also use aggregated, anonymized data for business analytics and service improvement.

Under GDPR and applicable data protection laws, we process your personal information based on several legal grounds. Contract performance is our primary basis for processing account and transaction data necessary to provide our sportsbook services. Legal compliance requires us to process certain information for identity verification, age verification, and regulatory reporting to our licensing authority.

Legitimate interests justify our processing for fraud prevention, security monitoring, and business analytics. We obtain your explicit consent for marketing communications and non-essential cookies. In cases involving vital interests, we may process data to protect your safety or that of others.

We share your information only when necessary and appropriate. Third-party service providers, including payment processors, identity verification services, and technical support providers, receive limited data required to perform their functions under strict confidentiality agreements.

Regulatory authorities and licensing bodies receive information as required by gambling laws and regulations. We may disclose data to law enforcement agencies when legally obligated or to protect our rights and prevent fraud. In the event of a business merger, acquisition, or sale, your information may be transferred to the new entity under equivalent privacy protections.

We never sell your personal information to third parties for their marketing purposes.

BetNova implements comprehensive security measures to protect your personal information. We use industry-standard encryption protocols, including SSL technology, to secure data transmission and storage. Our systems employ multi-layered security controls, including firewalls, intrusion detection systems, and regular security monitoring.

Access to your personal information is restricted to authorized personnel who require it for legitimate business purposes. We conduct regular security assessments and maintain incident response procedures to address potential data breaches promptly. While we protect your information, no internet transmission is completely secure, and you should take precautions when sharing sensitive data online.

You have several rights regarding your personal information under applicable data protection laws. You may access your personal data and request corrections to inaccurate information through your account settings or by contacting our support team. You can request deletion of your data, though we may retain certain information for legal compliance purposes.

You have the right to object to processing based on legitimate interests and to request data portability in machine-readable formats. You may withdraw consent for marketing communications at any time through your account preferences or unsubscribe links. If you believe we have processed your data unlawfully, you can file a complaint with the relevant supervisory authority.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Essential cookies enable core functionality, while performance cookies help us understand how visitors interact with our platform. Functional cookies remember your preferences and settings.

Marketing cookies, used with your consent, enable personalized advertising and promotional content. You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality and your user experience.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with BetNova and for a period thereafter as required by gambling regulations and anti-money laundering laws.

Transaction records are maintained for regulatory compliance periods, usually seven years. Marketing preferences are retained until you withdraw consent. We regularly review and delete data that is no longer necessary for our legitimate business purposes.

BetNova may transfer your personal information to countries outside your jurisdiction for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under applicable data protection laws.

We work only with service providers that demonstrate adequate data protection standards and commit to protecting your information in accordance with this policy.

Our services are for individuals aged 18 or older, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal age, we will delete that information immediately and close any associated accounts.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email or prominent notices on our website. The updated policy will be effective from the date of publication, and your continued use of our services constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer through the contact methods available in your account dashboard or on our website. We address your privacy concerns promptly and transparently.