Contact Us

We appreciate your interest in BetNova and welcome your feedback. This page outlines the best ways to contact us, clarifies what we can assist with, and details what falls outside our scope as an independent review and affiliate website. Please read through the sections carefully to ensure your inquiry reaches the correct party.

For general questions, content suggestions, or partnership opportunities, you can reach us via the contact form located at the bottom of this page. We strive to respond to all legitimate inquiries promptly.

BetNova is an independent online platform dedicated to reviewing and providing information about online gambling brands, including sportsbooks and casinos. We are NOT an online gambling operator. We do not run any casino or sportsbook ourselves, nor do we host any gambling games. Our role is to offer unbiased reviews, comparisons, and news to help users make informed decisions about where to play.

It is crucial to understand that BetNova does not hold player accounts, process deposits or withdrawals, manage bonuses, or handle any aspects of gameplay. We are not involved in the financial transactions or account management between players and the gambling operators we review.

As an independent review site, BetNova primarily focuses on providing accurate and helpful information. We can assist with the following types of inquiries:

• Feedback on Our Reviews: If you have constructive criticism, suggestions for improvement, or believe there's an inaccuracy in one of our reviews, please let us know. We value user input to maintain the quality and integrity of our content.
• Content Corrections: Should you identify factual errors or outdated information on BetNova, please inform us. We are committed to keeping our content current and precise.
• Partnership and Advertising Inquiries: For businesses interested in collaborating with BetNova, including advertising opportunities or affiliate partnerships, please use our contact form.
• General Website Issues: If you encounter technical problems while browsing BetNova, such as broken links or display errors, we appreciate you bringing them to our attention.

Due to our independent nature, there are many issues we are unable to assist with. Please do not contact BetNova for any of the following:

• Player Account Support: We cannot access, manage, or provide support for any player accounts at online casinos or sportsbooks. This includes login issues, account verification (KYC), responsible gambling limits set on operator sites, or account closures.
• Deposit and Withdrawal Problems: We do not handle financial transactions. Any questions or disputes regarding deposits, withdrawals, payment methods, or payout times must be directed to the specific gambling operator.
• Bonus and Promotion Issues: We cannot resolve disputes related to bonuses, free bets, wagering requirements, or promotional terms and conditions offered by gambling sites. These are managed solely by the operators themselves.
• Gameplay Disputes: We are not involved in game outcomes, software malfunctions on operator sites, or any disputes arising from gameplay.
• Live Chat or Immediate Customer Service: BetNova does not offer live chat support for gambling operators. Our communication channels are for inquiries related to our website and content only.

If you are experiencing problems with your player account, such as difficulties logging in, issues with identity verification (KYC), questions about your balance, or any concerns regarding deposits, withdrawals, or bonus funds, you MUST contact the customer support of the specific online gambling operator directly. BetNova has no access to your personal account information, transaction history, or any internal systems of these operators. We cannot initiate, track, or influence any account-related processes.

Most reputable online gambling sites provide multiple contact methods, including live chat, email, and telephone support, which are the most effective ways to resolve these types of issues.

For all legal matters pertaining to BetNova, including but not limited to regulatory compliance questions, contractual disputes, or any other formal legal correspondence, please use the dedicated email address provided below. We request that all legal communications be sent in writing to ensure proper documentation and review.

Email: [email protected]

BetNova respects intellectual property rights and is committed to complying with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws. If you believe that any content published on BetNova infringes upon your copyrighted work, please submit a formal DMCA takedown request to the email address provided below. Your request must include:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Email: [email protected]

BetNova is committed to promoting responsible gambling. While we do not offer direct support for gambling addiction, we strongly encourage anyone struggling with gambling-related issues to seek professional help. We provide links and information to reputable organizations dedicated to assisting individuals with problem gambling on our dedicated Responsible Gambling page. These organizations offer confidential support, advice, and resources to help manage and overcome gambling problems.

If you or someone you know needs help, please visit our Responsible Gambling section for links to support groups and helplines. Remember, setting limits and seeking help are crucial steps towards healthy gambling habits.

We aim to respond to all legitimate inquiries received through our contact form within 2-3 business days. Legal and DMCA requests sent to the dedicated email addresses will be acknowledged within 1 business day and processed according to applicable legal frameworks. Please note that response times may vary depending on the volume and complexity of inquiries. We appreciate your patience and understanding.